92park Privacy Policy

92park ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the 92park website at 92park.com. This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all users of the 92park platform, including registered players, visitors who browse without registering, and individuals who contact our support team. It covers data collected through our website, mobile-optimised browser experience, email communications, Live Chat, and any other channel through which you interact with 92park.

By accessing the 92park platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with 92park.

If you have any questions or concerns about how 92park handles your data, you are encouraged to contact our Data Protection team directly. Contact details are provided in Section 15 of this Policy.

92park collects personal data in several categories depending on the nature of your interaction with the platform. The table below provides a plain-language summary of the categories of data we collect and specific examples within each category.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (except where required for identity verification), or health data, unless specifically required by applicable law or responsible gaming obligations.

92park collects personal data through the following channels and mechanisms:

• Direct Submission: Information you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, contacting our support team via Live Chat or email, or participating in surveys and promotions.
• Automated Technologies: When you visit and interact with the 92park platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected passively and does not require any action on your part beyond accessing the website.
• Payment Processors: When you initiate a deposit or withdrawal, our payment processing partners (such as JazzCash, EasyPaisa, and bank transfer gateways) may share transactional data with 92park for the purposes of confirming payment status and fulfilling AML obligations.
• Identity Verification Partners: Where 92park employs third-party KYC or identity verification services, those partners may share the results of verification checks with us. We do not receive raw biometric data from these partners — only the outcome of the verification process.
• Publicly Available Sources: In limited circumstances related to fraud prevention or AML compliance, 92park may cross-reference data against publicly available sources such as sanction lists, politically exposed persons (PEP) databases, or adverse media databases.

92park uses your personal data for the following purposes. Each purpose is linked to a corresponding legal basis described in Section 5.

• Account Management: To create, maintain, and manage your 92park account, including processing deposits and withdrawals, crediting bonuses, and maintaining your gaming history.
• Identity Verification & KYC: To verify your identity, confirm your age (21+), and comply with our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Transaction Processing: To process deposits via JazzCash, EasyPaisa, Raast, and bank transfers, and to facilitate withdrawal requests to your verified payment methods.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and any other prohibited conduct on the platform.
• Legal & Regulatory Compliance: To comply with applicable laws, including reporting obligations to financial intelligence units, regulatory authorities, and law enforcement agencies where legally required.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the 92park platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our responsible gaming obligations under applicable licensing standards.
• Marketing Communications: Where you have opted in, to send you promotional emails, SMS notifications, or push notifications about bonuses, new games, and special offers available on 92park. You may withdraw consent at any time via your account settings.
• Personalisation: To tailor your 92park experience by surfacing games, promotions, and content that are relevant to your preferences and gaming history.

92park processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e. to operate your account, process transactions, and deliver the services you have signed up for on 92park.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/KYC requirements, tax reporting, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing conducted in pursuit of 92park's legitimate business interests, such as fraud detection, platform security, abuse prevention, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing that relies on your freely given, specific, informed consent — principally direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

92park does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and lawful:

• Payment Service Providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment gateways require certain transactional data to process your deposits and withdrawals. These providers are bound by strict data processing agreements and are only permitted to use your data for payment processing purposes.
• Identity Verification & KYC Providers: Third-party KYC partners receive only the minimum data necessary to complete identity verification checks. They do not retain your documents beyond the period required to complete verification.
• Regulatory & Law Enforcement Authorities: 92park may be legally required to disclose your personal data to financial intelligence units, gaming regulators, tax authorities, or law enforcement agencies in accordance with applicable law. Such disclosures are made only upon receipt of a valid legal mandate or where we are under a positive legal duty to report.
• Fraud Prevention & Security Partners: We work with third-party fraud detection and cybersecurity providers to protect the platform and its users. These partners process data strictly on our instructions and under confidentiality obligations.
• IT Infrastructure & Hosting Providers: Our platform data, including player records, is hosted on secure servers operated by our infrastructure partners. All hosting partners are subject to contractual data security requirements consistent with applicable data protection standards.
• Professional Advisers: In limited circumstances, 92park may share data with legal counsel, auditors, or other professional advisers, subject to professional secrecy and confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 92park's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to how your data is handled.

92park uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support security functions. A cookie is a small text file placed on your device when you visit a website. It does not give us access to your device or other files stored on it.

The following categories of cookies are used on the 92park platform:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game display options, and responsible gaming limit configurations. Disabling these cookies may result in reduced functionality.
• Analytics Cookies: Used to collect aggregated, anonymised information about how users interact with the platform — such as which pages are visited most frequently, average session duration, and common navigation paths. This data helps us improve the platform experience. Analytics data is not linked to your personal identity.
• Marketing Cookies: Used where you have given consent to receive targeted promotional content. These cookies help us understand which promotions are most relevant to your interests. You may opt out of marketing cookies at any time via your account settings or browser controls.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the 92park platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

92park takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 92park platform is encrypted using industry-standard TLS protocols, preventing interception by third parties.
• Encrypted Data Storage: Sensitive personal data, including financial records and identity documents, is stored in encrypted form on our secure servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within 92park is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data, and all access is logged and auditable.
• Two-Factor Authentication: 92park supports two-factor authentication (2FA) for player accounts and enforces it internally for all staff with access to sensitive systems.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, 92park will notify affected users and relevant authorities in accordance with applicable data breach notification requirements.

92park retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum period of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years following the date of each transaction, as required by applicable financial regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Support & Communications Records: Retained for three (3) years following the closure of the relevant support interaction or account, whichever is later.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, at which point your data will be removed from active marketing lists promptly and in any event within thirty (30) days.
• Technical & Analytics Data: Retained in anonymised or aggregated form for up to two (2) years for platform improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents reconstruction or re-identification. Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or court order, 92park will retain the relevant data until the matter is fully resolved.

Depending on your jurisdiction and the legal basis on which we process your data, you may have some or all of the following rights with respect to your personal data held by 92park. We are committed to honouring these rights and will respond to verified requests within thirty (30) calendar days.